Wednesday, March 29, 2017
Welcome to Slackline Australia Online Store
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Customer Service

Shipping & Delivery
After ordering from www.slackline.com.au you will receive an email confirmation from Slackline Australia containing your order details. We will normally confirm receipt of your order within a few minutes after ordering. We will attempt to send your products via Australia Post within 3 working days, unless the express post option has been used and in that case will be sent out the following day. We make every effort to dispatch as quickly as we can, however our delivery times are estimates only and are governed by the Postal system, public holidays etc. Estimated delivery times are to be used as a guide only and commence from date of dispatch. We cannot be held accountable for late deliveries, loss or damage relating to a delivery. Remote locations sometimes can take a little longer. Slackline Australia cannot be held responsible for incorrectly entered delivery addresses, so please ensure the correct address is entered.
Privacy & Security
We do collect personal information, for example your email address, where you have provided it for ordering or subscription purposes.
We do not share information about you with any other people or companies.

If you choose to subscribe to our mailing list you may opt out of any further contact from us.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

We use Google Analytics to collect information about how people use this website. The information we obtain from Google Analytics helps us understand user needs so that we can offer a better user-experience.
Google Analytics uses cookies to collect information about which pages you visit, how long you are on the site, how you got there (for example from a search engine, a link, an advertisement etc.) and what you select. Information collected by the cookies (including your IP address) is transmitted to and stored by Google on servers in the United States.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

This website is bound by the Privacy Act 1988 (Cth), including the Information Privacy Principles.
Returns & Replacements
Slackline Australia sources the very best gear in the world and if you find that there is a fault in your slackline when you receive it, do not use it and contact us immediately and we will replace it. We do not offer refunds for changing your mind, all sales are final so choose carefully. Please inspect your slackline thoroughly before using it as we cannot take responsibility for damage done to the line due to improper use.
Ordering
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Payment, Pricing & Promotions
We do not ship products before payment has cleared under any circumstance. We accept credit card payments through PayPal so you can be assured that the site is secure and your details will remain protected. We also accept bank transfers and cheque's and money orders but as stated, items will not be shipped until monies have cleared. We honor all approved coupon codes, if you would like to find out how to get coupon codes email us at sales@slackline.com.au to find out more.
Viewing Orders
We will update any changes to your order via email. If you have any questions or concerns about your order, contact us immediately at sales@slackline.com.au
Safety Information and disclaimer
Warning: Slacklining is a potentially hazardous sport. Any person using Slackline Australia's products are responsible for learning safe techniques and assume all risks, and accept full and complete responsibility for any and all damages or injury of any kind, including death. Failure to use proper techniques and follow specific/ relevant product guidelines can/will lead to serious injury and death, participants slackline at their own risk